How do I fix a payment posted to wrong resident?

If you post the payment to the wrong resident these are the steps you will need to take:

1. If the payment has been posted in a period that has been hard closed you will need to make an adjustment or add credit in current period for each resident.
2. If batch deposit has been finalized you will need to add a charge or adjustment to the resident that has improper payment and you will need to add payment to the correct resident.
3. If the payment has been finalized you will need to ask your accountant or Vitals Administrator (the correct contact differs by company) to unfinalize the payment so that you can delete the payment and then you can create a new payment on the correct resident.
   
   The steps to unfinalize an invoice can be accessed in this Knowledge Base Article:
   https://vitalsware.zendesk.com/hc/en-us/articles/215912318-How-do-I-unfinalize-payments-or-invoices-
4. Delete the payment from the resident that should not have payment. Add the payment to the resident that should have payment.
5. Finalize the payment if appropriate.
6. Create Batch Deposit if appropriate.