Vitals | Incident Tracking

Implementation Guide

A successful implementation of the Vitals Incident Tracking module starts with a few important responsibilities...

Customer Responsibilities

• Identify users needing access to Incident Tracking module
  • Provide your Vitals Administrator at your company list of users, so the users can be added to Vitals
  • If you have a very large number of users that need to be added to Vitals, Vitals will provide a spreadsheet for adding new these new users
• After the users have been set up identify Access for users
  • ·  View
    • Access the module and view incidents that have been reported for the communities allowed by your profile.
  • ·  Report
    • Access the module only to report an incident for the communities allowed by profile. Users are not even able to view their own reports unless they also have the View privilege.
  • ·  Signing Level 1
    • Access the module to view incidents for their communities and can sign as the Resident Manager.
  • ·  Signing Level 2
    • Access the module to view incidents for their communities and can sign as the Community Director.
  • ·  Signing Level 3
    • Access the module to view incidents for their communities and can sign as the Delegating Nurse. This is only applicable in States where a Delegating Nurse signature is required. You must tell us what States you'd like this enabled for if you'd like it.
• Identify who gets notified of incidents and how they get notified.
  • By default, incidents get categorized as Severity Level A, B, or C based on rules around the Incident Type and the Injuries/Outcomes selected plus a few other factors. For each level (A,B,C), you can tell us what kind of notification to send and to whom. By default, here are the notification methods by level:
    • Severity Level A: email, text, and phone
    • Severity Level B: email, text
    • Severity Level C: email
  • For each of the above you need to designate the people (email addresses and phone numbers) per community.
• Arrange for tablet/computer to be used for capturing incidents
• Configure computer/tablet for access to Vitals Incident Tracking Module allowing pop-ups from https://*.vitalsware.com
• Track incidents
• Monitor usage
• Ask questions & give feedback

Vitals Responsibilities

• Setup users from list provided by customer if the number of users is very large
• Grant access to specific areas of Incident Tracking & Reporting
• Configure default alerting
• Train users-per company contractual agreements
• Answer support questions