How do I edit move in and/or billing start date for a resident?

If you try to follow these steps and find you are unable to access/view some of the steps illustrated in this article you may need to refer to another employee in your community or to your company's Vital Administrator.

1. Click Manage Communities

2. Click Search then click Community

3. Click Occupancy

4. Click edit adjacent to Resident's name

5. Change Move in and/or Billing Start Date , click Submit

6. Message box warns that you will need to make manual changes to billing

7. If prebill does not generate properly notify support@vitalsware.com. Provide name of resident, information that you have already corrected the move in and/or billing start date.